What is a Qualified Written Request (QWR)?

You can send a QWR to request information about the servicing of your mortgage loan or to assert that the company has made an error. Make sure your QWR explains in detail what information you want, or why you think the account is in error.

When you send your servicer a qualified written request, make sure to send it to the correct address. It may be a different address than where you send your payments.

Your servicer must generally confirm it received your letter within five business days and respond with an answer within 30 business days.

1. A QWR is just one way to notify your servicer of an error or request information from your servicer. You can also send your servicer a written Notice of Error or Request for Information.
2. Your servicer is not allowed to charge a fee for responding to your QWR.