Someone offered to write an information request or error dispute to my mortgage servicer for a fee. Can I do this for free?

Learn more about requesting information from or disputing an error with your mortgage servicer.

If you’re writing to request information from your mortgage servicer, remember:

• Include your name, property address, and mortgage account number. Use the name that is on your mortgage.
• Identify the information you are requesting.
• Don’t write your letter on your payment coupon or other payment form you get from your mortgage servicer.
• Make sure you mail the letter to the right address. A mortgage servicer may use a special address for borrowers to send information requests. You can find this address on your monthly mortgage statement or coupon book or on the servicer’s website, or by calling the servicer. If your servicer uses a special address, you must send the letter to that address.

If you’re writing to dispute an error with your mortgage servicer, remember to:

• Include your name, home address, and mortgage account number. Use the name that is on your mortgage.
• Identify the error. Tell your servicer exactly what error you believe occurred.
• Don’t write your letter on your payment coupon or other payment form you get from your mortgage servicer.
• Make sure you mail the letter to the right address. A mortgage servicer may use a special address for borrowers to send requests to correct errors. You can find this address on your monthly mortgage statement or coupon book, on the servicer’s website, or by calling your servicer. If your servicer uses a special address, you must send the letter to that address.

If you have a problem with your mortgage, you can submit a complaint with the CFPB online or by calling (855) 411-CFPB (2372).