My mortgage servicer has not responded to a notice of error or information request that I sent. What can I do?

Here are some possible red flags to keep in mind:

• It’s been more than five days (not including weekends and legal public holidays) since your servicer received the notice of error or information request, and you haven’t received any communication from your servicer.
• You received an initial written acknowledgement of your request, but it’s been more than 30 days (not including weekends and legal public holidays) since your servicer received the notice of error or information request, and you haven’t received any additional communications.

Tip: Learn more about the best way to request information from or dispute an error with your mortgage servicer and how your servicer is required to respond to you.

You can submit a complaint to the CFPB online or by calling (855) 411-CFPB (2372).